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P2 - Retrieving CertMail e-mails

If you were directed to this page, our records show you're not actually using CertMail (because the MX Records of your domain are not pointed to us), but that you still have old e-mail on our servers. If you'd like to retrieve it, select the option below that applies to you. Follow the instructions to connect directly to our servers and download any messages you need.

**Some CertMail passwords have been reset - You may need to update yours before following the steps of this doc. If you know your current password, log into your website admin, click on "My Office", click "User Management", select the profile you want to update, type in a new password and save it. If you don't know your current password, click here to follow our password reset instructions.**

Depending on which version of Outlook that you're using, you can reach the Account Settings screen to connect to your CertMail account from either the Home tab in the top left, or the Tools item in the Menu Bar.
In the Account Settings window, click the New button. Select 'Email Account', and click Next.
On the following screen, select 'Manual Setup', then click Next again.
 
 
Choose POP or IMAP and click Next
 
 
Fill in the following fields:
  1. Enter Your Name as you want it to appear.
  2. Enter your full email address username@example.com in the Email address: field.
  3. Select POP3 or IMAP.
  4. Enter your CertMail server address in the Incoming mail (POP3, IMAP) server: field. This is under "Mail Server" in the e-mail we sent you. If you do not have an email from us telling you what this address is, please contact us.
  5. Enter your CertMail server address in the Outgoing mail (SMTP) server: field. Please keep in mind that the ability to send email is not the priority, since our mail servers are being retired.
  6. Uncheck the 'Automatically test account settings when Next is clicked' box. It will most likely fail to connect to the outgoing server address if you run this test. Remember that the priority is to download and retrieve messages off of our servers.
  7. Click Next.

Click Finish

There should now be a new folder group in the left-hand panel alongside your other existing email accounts.

If you selected IMAP during setup, be sure to move your emails to a local folder. If you selected POP, your messages will be downloaded into a local folder by default.

*If you need more instruction on how to back up your e-mails, click here.

After your messages have been retrieved and backed up, you'll want to remove the e-mail profile we've just created.  If this is not done, you'll begin to see Connection Errors each time you do a 'Send/Receive' after our servers are shut down.  This is accomplished from the same Account Settings window described in the first step.

 

NOTE: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Outlook™ is a trademark of the Microsoft corporation in the United States and/or other countries. All rights reserved.

 

To connect to your CertMail account in Mozilla Thunderbird:

In Mozilla Thunderbird, from the Tools menu select Account Settings.


Select Email account, and then click Next.


Enter your name and e-mail address.


Select POP or IMAP as the type of incoming server you are using. Your incoming server is located in an e-mail you should have received from us. It's under "Mail Server" in that e-mail. If you can't find it, please contact us for assistance. Click Next.

Enter your e-mail address for the Incoming User Name, and Outgoing User Name. Click Next.


Enter a name for your e-mail account and click Next.

Verify your account information and click Finish.

There is no need to configure Outgoing server settings, since our primary focus is for you to retrieve your messages off of our servers before they are shut down.

Back up Your Mail
Create a directory/folder in the new location where you would like to store your mail. Go to your existing profile folder and copy your mail files over to the new location. By default, accounts using the Global Inbox have their messages stored in Local Folders, which is located in the "Mail" folder in your profile folder.

After your messages have been retrieved and backed up, you'll want to remove the email profile we've just created.  If this is not done, you'll begin to see Connection Errors each time you do a 'Send/Receive' after our servers are shut down.  This is accomplished from the same Account Settings window described in the first step.

NOTE: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Thunderbird™ is a trademark of the Mozilla Foundation in the United States and/or other countries. All rights reserved.

  1. Sign in to the Gmail account you want to import to.
  2. In the top right, click Settings Settings and then Settings .
  3. Click the Accounts and Import tab.
  4. In the "Check mail from other accounts" section, click Add a mail account .
  5. Type your CertMail e-mail address, then click Next .
  6. Type your password.
  7. Type your POP Server address. This is the value under "Mail Server" in the e-mail we recently sent you. If you do not have an e-mail from us telling you what this address is, please contact us.
  8. All of the boxes may be left unchecked. You may consider checking the box to 'Label incoming messages'.
  9. Click Add Account .
  10. If successful, you'll get a message that says "Your mail account has been added".

After your messages have been retrieved and backed up, you'll want to remove the e-mail profile we've just created.  If this is not done, you'll begin to see Connection Errors each time you do a 'Send/Receive' after our servers are shut down.  This is accomplished from the same Accounts and Import tab described in the first step.

NOTE: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Gmail™ is a trademark of Google, Inc. in the United States and/or other countries. All rights reserved.

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