Start by accessing the DNS configuration tools at your domain registrar's website (GoDaddy, etc. - Wherever you purchased/registered your domain). You should have a Login ID and Password from when you first signed up with them. From there, change the settings on your domain to match what's listed below in this doc. In many cases, your domain provider will be able to update these settings for you. If you're not comfortable with this process, contact them, and send them a link to this document.
If your registrar offers URL redirection for your domain records, it's best to forward your @ record to your www CNAME record. If your registrar permits this, set your domain's www record to cname.proiwebsites.com. Now, forward your @ record to your www record.
The two records will look something like this -
Type: URL Redirect
Target/Value: www.yourdomain.ext (Replace yourdomain.ext with your actual domain and extension)
The reason that this is the preferred method is because IP addresses are prone to change. When the IP addresses that our servers operate under end up changing someday, we can make a single adjustment to cname.proiwebsites.com that allows everyone else that is using this method to continue working.
Send an email to Domains@PipelineROI.com to let us know you've pointed the domain to your Pipeline ROI website. Be sure to include your Pipeline ROI customer number and domain name in your message to us.
If your registrar is not able to configure an @ URL Redirect (described above), you may consider pointing your domain's Name Server records to us so that we can take over DNS Hosting of your domain. If your domain was already configured with other web services (email, FTP, VOIP, etc), you must furnish those additional settings to us first before the NS records are pointed, or you may experience an outage.
To give us DNS Hosting, point the NS records of your domain to the following:
NOTE: Once your changes are complete, you must send an e-mail to Domains@PipelineROI.com and notify us so that we can purchase DNS Hosting and configure our servers to respond to requests for your domain. Be sure to include your Pipeline ROI customer number and domain name in your message to us.
If for some reason your registrar does not support or cannot configure your domain using the above techniques, please contact us at 866-300-1550 and we'll try to help.