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Enabling Flash in Chrome and Firefox

Google and Mozilla have recently begun disabling Flash by default in their Chrome and Firefox browsers.  The admin area of your site still requires Flash, and so it must be re-enabled if you want to use either of these browsers.

If Flash is not enabled in your copy of Chrome or Firefox, you'll encounter one of a couple of problems while attempting to sign in:

  • Upon reaching the admin login page for your site while using Chrome, you'll see a message that says Flash is not installed, with a link to go ahead and install it:
    capture2.jpg
    If you see the above screen while in Chrome or Firefox, do not immediately install Flash.  It's just disabled -hence this article.
  • If you're somehow able to skip the login screen (through automatic browser sign-in for example), you'll likely be brought to a blank 'Terms of Service' screen, and many areas of the site Wizard will not load correctly.

To Enable Flash for only your site in Chrome:
These instructions are current as of Chrome Ver. 59.0.3071.115

    1. Type Chrome:Settings in your Chrome address bar
    2. Click the Show Advanced Settings link at the bottom of the page
    3. Find and click the Content Settings button
      Capture.JPG
    4. Scroll down to click Flash.
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    5. Click Add next to Allow and enter yourwebsite.proiwebsites.com (the address that appears in the address bar of your browser while you're signing in to the admin area of your site).
      Capture6.JPG

      Save your changes by clicking Add again.

Enabling Flash in Mozilla Firefox

These instructions are current as of Firefox Ver. 56.0.1

  1. Type about:addons in your Firefox address bar
  2. Click the Plugins button on the left side of the page
  3. In the list of Add-ons, look for Shockwave Flash (another name for Flash Player) and check the status that appears in the dropdown menu on the far right side of the screen.
  4. Click the dropdown menu and select Always Activate.

If Flash is actually not installed (This is rare), click this link:

https://get.adobe.com/flashplayer/

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