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Troubleshooting Printing Problems in SureDocs.

This document explains some of the more common causes Troubleshooting steps for SureDocs Printing Problems.

The symptoms experienced with this problem are:

  • NovaPDF Terminal Services error.

  • Nothing happens when printing to SureDocs printer.
  • SureDocs opens but without loading a document.

NovaPDF Terminal Services error.

Printing to the SureDocs printer from within a Remote Desktop or Terminal Services environment will give an error. This is a limitation of the third-party driver that SureDocs uses. If locally logging into that PC is not an option try the following steps:

  1. Print to a different PDF printer (such as Adobe Acrobat, CutePDF, NitroPDF etc.)
  2. Then open that PDF from within the SureDocs Application. (File>Open)
 
Also consider purchasing a copy of SureDocs for your local PC.
Contact PipelineROI Sales at 1-866-300-1550 for more information.

Nothing happens when printing to SureDocs printer.
—Or—
SureDocs opens but without loading a document.

There may be a problem with the SureDocs Printer. To reinstall it:

  1. Go to Start>Control Panel>Printers and Faxes (WindowsXP/2K) or Start>Devices and Printers(Windows7/Vista)
  2. Right-Click on the SureDocs Printer and select Delete(WindowsXP/2K) or Remove Device(Windows7/Vista)
  3. Open SureDocs again. When the SureDocs Printer is not present, it will go through a SafeStart that will automatically reinstall the SureDocs printer.

 

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